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GRUPO LAGO

Assistente de Atendimento ao Cliente

R$ 1,200 · PJ (contractor) · Fully Remote

Description and responsibilities

Hours: A combinar

Job level: Operational

  • Responder mensagens diretas dos clientes pelo Instagram e Facebook das marcas e submarcas; 
  • Responder reclamações de plataformas iFood e Reclame Aqui;
  • Verificar e responder e-mails dos clientes;
  • Repassar reclamações e elogios para os determinados franqueados e consultores;
  • Remediar as indagações dos clientes e mostrar proatividade em resolver o problema;
  • Gerenciar o repost nos stories das marcas e organização do feed;
  • Demais atividades pertinentes ao setor. 

Requirements

  • Habilidades de comunicação escrita, com capacidade de transmitir informações de maneira clara e paciente;
  • Compreensão das principais plataformas de redes sociais, como Instagram e Facebook;
  • Organização e habilidades multitarefa para gerenciar as demandas;
  • Disponibilidade nos fins de semana.



Job code
148462
Registration date
(Brasília time, GMT-3)
Last updated
(Brasília time, GMT-3)
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Assistente de Atendimento ao ClienteGRUPO LAGO

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